WARRANTY
1.1 Coza Investments (Pty) Ltd trading as Umoya-Umbrellas (“Umoya-Umbrellas”) warrants to the customer, in accordance with the following provisions, that its umbrellas (“products”), purchased by the customer directly from Umoya-Umbrellas or from an authorised distributor/reseller of Umoya-Umbrellas are free from defects in materials, workmanship and design affecting normal use.
1.2 This warranty applies exclusively to products purchased in the territory, and only for the warranty period, listed below:
| Exclusive Territory | Warranty Period |
| Republic of South Africa | 1 (one) years [from original purchase date |
| Republic of Botswana | |
| Republic of Namibia | |
| Kingdom of Lesotho | |
| Kingdom of Eswatini formerly known as Swaziland | |
| Republic of Mozambique | |
| Republic of Zimbabwe | |
| Plus remaining SADEC Countries as non-exclusive territories |
1.3 This warranty is governed by the laws of the Republic of South Africa.
1.4 Only product defects that are a consequence of Umoya-Umbrella’s fault in materials or workmanship will qualify for repairs or replacement under this warranty.
1.5 Products for which a valid and successful warranty claim is made shall, at Umoya-Umbrellas’ discretion (in those jurisdictions where such decision lies in Umoya-Umbrellas’ power and discretion), be repaired or replaced at Umoya-Umbrellas expense.
2. PRODUCT RANGE COVERED BY THIS WARRANTY
2.1 Umoya-Umbrellas may offer different warranties depending on the product range. It is the responsibility of the customer to determine if this warranty applies to the customer’s purchase.
2.2 This warranty applies exclusively to those products (or product-range), and only for the components listed below:
| PRODUCT RANGE | COMPONENTS INCLUDED IN WARRANTY |
| Easywind Central Mast 2.75m Umbrella | Aluminium structure, 180g/m polyester canvas, 48 mm diameter mast, ribs attached to canvas |
| Easywind Central Mast 3m x 2m Umbrella | Aluminium structure, 210g/m polyester canvas, 48 mm diameter mast, ribs attached to canvas |
| Easywind Central Mast 3m x 3m Umbrella | Aluminium structure, 210g/m polyester canvas, 48 mm diameter mast, ribs attached to canvas |
3. SPECIAL EXCLUSIONS
3.1 Wind Damage: This warranty does not include any damage as a result of gale force (34 knots) or stronger winds. The customer must comply with the product’s Instruction Manual and protect the product from the effects of high winds by ensuring that the product is folded closed and secured during high winds and, at all times, is placed on level surface and anchored correctly to a base with the appropriate recommended weight.
3.2 Base Weights: This warranty does not include damage as a result of the customer using a base that does not comply with the minimum weight requirement for each product, namely:
3.2.1 Easywind Central Mast 2.75m – base with minimum weight of not less than 80 kg;
3.2.2 Easywind Central Mast 3m x 2m – base with minimum weight of not less than 100 kg;
3.2.3 Easywind Central Mast 3m x 3m – base with minimum weight of not less than 120 kg;
4. GENERAL EXCLUSIONS
4.1 Canopy replacement void the warranty.
4.2 This warranty does not apply to defects arising from:
4.2.1 Normal wear and tear.
4.2.2 Causes not attributable to defects in manufacture and/or material.
4.2.3 Lack of maintenance or service of the product in accordance with the product’s Instruction Manual.
4.2.4 Abuse or improper use of the product or use other than normal use, or use not in accordance with the product’s Instruction Manual.
4.2.5 Replacement of parts, repair or attempt to repair the product by persons not authorised by Umoya-Umbrellas.
5. WARRANTY CLAIMS
5.1 When making a warranty claim, the customer will need to provide the original product invoice and
5.2 photos of the defect incurred. All claims must be submitted to: (stephan@cozainvestments.com)
5.3 Umoya-Umbrellas will first attempt to diagnose or rectify defects over the telephone or via email and may at their discretion send a representative to inspect the damage.
5.4 Umoya-Umbrellas reserves the right to determine if the product was damaged due to negligence or other actions which may invalidate this warranty.
5.5 Response times to warranty claims may vary according to the site/location and access to the product and availability of parts.
5.6 Warranty is Ex-Works
6. PRODUCT INSPECTION FOR WARRANTY CLAIMS
6.1 If Umoya-Umbrellas determines that it is necessary to inspect the product, an authorised agent will visit the customer’s residence or workplace, identify any defect and if necessary, coordinate additional visits with the customer to resolve the claim.
7. COLLECTION AND DELIVERY FOR WARRANTY CLAIMS
7.1 If at any time Umoya-Umbrellas discovers that the customer’s claim is not covered by this warranty Umoya-Umbrellas shall be entitled to charge the customer a transport fee and/or any cost incurred for the collection and/or delivery of the product.
7.2 The customer may at any time arrange for the collection and/or delivery of the product at its own cost.
7.3 The customer is responsible for contacting Umoya-Umbrellas to determine the nearest service centre to the customer for the purpose of collection and/or delivery.
7.4 The customer is responsible for contacting Umoya-Umbrellas for arranging a preferred time for collection or delivery, however Umoya-Umbrellas does not guarantee, and shall not be bound by, such arrangement. The customer, or a responsible person authorised by the customer, must be available for collection or delivery of the product.
8. REPAIRS
8.1 Parts used in repairs may, at Umoya-Umbrellas’ discretion (in those jurisdictions where such decision lies in Umoya-Umbrellas’ power and discretion) be new or refurbished. Parts used in repairs shall be of equivalent or higher quality and technology to the original product.
8.2 All parts removed from repaired products shall become the property of Umoya-Umbrellas.
8.3 Any replacement part is warranted for the remaining original warranty period or 3 (three) months, whichever is longer.
9. LIMITATION OF LIABILITY
9.1 This warranty is limited to the customer and is not transferable.
9.2 This warranty does not apply to products for which Umoya-Umbrellas has not received full payment.
9.3 Regarding any product collected or received by Umoya-Umbrellas in respect of a warranty claim, Umoya-Umbrellas shall not be liable for any loss or damages whatsoever (including, without limitation, damages for loss of business profits or business interruption) arising out of the customer being deprived of use and enjoyment of the product.
9.4 This warranty is void if:
9.4.1 As a results of the customers abusive or defamatory conduct, Umoya-Umbrellas suffers
9.4.2 any loss or damage; or
9.4.3 The customer is found to have reverse engineered or created derivative works of the product for commercial purposes; or
9.4.4 The customer used the product in any manner prohibited by the product’s Instruction Manual; or
9.4.5 The customer is in breach of any agreement between the customer and Umoya Umbrellas, regulating the purchase or lease of the product.
9.5 In respect of the product, Umoya-Umbrellas disclaims all other warranties, express, implied, or otherwise, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
10. GENERAL
10.1 Each provision of this warranty is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the remaining provisions of this warranty.
10.2 Umoya-Umbrellas does not offer any other warranty or make equivalent statement apart from those stipulated herein.
10.3 This warranty supersedes all other warranties, to the maximum extent permitted by law.
11. SOLE AGREEMENT
11.1 All the rights and obligations between the parties are reflected in this Warranty. The parties shall have no right to impose obligations on each other except those provided for in this Warranty or any subsequent written agreement(s).
11.2 This Warranty contains the entire agreement between the parties and no representations, warranties or negotiations between the parties shall have any legal effect whatsoever unless contained in either this or any subsequent written warranties.